How to contact support
Stuck on something? Here is how to reach us and what to send, so we can start on your problem instead of asking questions.
Where to reach us
- Email: [email protected]. Manycrawl is built by the team behind Manyreach, and support shares that address.
- Community: choose Join Community in the app's sidebar, or open links.manycrawl.com/community.
Before you write
A few quick checks solve most problems:
- Update the app. In the app menu choose About Manycrawl Desktop, then Check for Updates…. It tells you when you are on the latest version.
- If cells are empty after an enrichment, read Why is my enrichment returning blank results? first. It is often expected.
- Restart the app.
What to include in your message
- Your app version. Open About Manycrawl Desktop from the app menu; it shows a number like v0.1.16.
- Your operating system, macOS or Windows.
- What you did, what you expected, and what happened instead.
- The table and the column type involved, if there is one.
- The activity log. Open the table, choose Activity log in the toolbar, then Copy log, and paste it into your message. It lists what the app did, with times, and is the fastest way for us to see why a run failed.
- A screenshot, if it helps. Crop out your account email and any personal data.
Never send an API key, a password, or a full activation code in a message. If we need to look at your account we will tell you what we need.
Billing and licence questions
For a missing activation code, a plan that still shows Free, or a device limit, say which email you paid with and which email you sign in with. They are often different, and that is the first thing we check.